Hotel XXX Amsterdam
What your guests asked for
Sample dashboard · figures from Twovel's Amsterdam pilot
When your guests ask
Two peaks, equal weight
asked outside desk hours
before 08:00, after 18:00
What they ask for
Most raised topics first
AskedOpened
* Early signal · fewer than 10 conversations
Patterns worth a look
Your busiest hour falls in your thinnest shift. The largest block of guest questions arrives at 20:00, after the day team has gone.
- 1Guests hunt for breakfast before your kitchen opensGuests search outside the building the night before and at 08:00.
Early signal · fewer than 10 conversations
- 2Guests tell us their budget without being asked10 to 15 euro, max 25 euro, 80 a day including the room.
- 3Guests state how far they will walkHalf accept 30 minutes. A third want 10 minutes or less.
- 4Guests want day trips, not coach toursBruges, Zaanse Schans, the windmills.
Early signal · fewer than 10 conversations
- 5Guests ask us questions meant for your front deskWi-Fi, luggage, laundry, pharmacy, events in the building.
Early signal · fewer than 10 conversations
In their own words
Lightly cleaned for typos, names removed
Who is asking
Share of guests who stated it. Around half leave these unsaid.